WhiteBlacks

Effective Date: July 2026

Thank you for shopping with WhiteBlacks. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy before placing an order.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During new collection launches, sales, or festive seasons, processing may take slightly longer.

2. Delivery Time

Estimated delivery timelines:

Location	Estimated Delivery
Metro Cities	2–5 Business Days
Other Cities	3–7 Business Days
Remote Areas	5–10 Business Days

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Free Shipping on orders above ₹999.
A standard shipping fee may apply to orders below ₹999. The exact shipping charge will be displayed during checkout.

4. Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation email or SMS
Tracking ID
Courier partner details
Tracking link

You can also track your order through our Track Order page on whiteblacks.com.

5. Delivery Attempts

Our courier partners will make multiple delivery attempts. If the order cannot be delivered due to an incorrect address, unavailability of the customer, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

6. Address Changes

If you need to change your shipping address, please contact us before your order is shipped.

Once an order has been dispatched, we may not be able to modify the delivery address.

7. Delayed Shipments

While we work hard to ensure timely delivery, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
High order volumes
Courier partner delays
Government restrictions or unforeseen events

We appreciate your patience and will keep you informed if significant delays occur.

8. Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

Take clear photos of the package and product.
Contact our support team within 48 hours of delivery.
We recommend recording an unboxing video for faster verification.

If your package is marked as delivered but you have not received it, please contact us within 48 hours, and we will coordinate with the courier partner to investigate.